How Golem Tech handles personal data.

1. Who we are

Golem Technologies Europe (Switzerland) S.A. is a Swiss technology company building controlled enterprise intelligence for business-critical workflows.

For privacy questions, please use our contact form.

2. Data we may collect

Depending on how you interact with us, we may collect:

• contact details such as name, professional email address, company name, job title and phone number;
• messages and business information you send to us through email, meetings, forms or marketplace requests;
• technical information such as device type, browser type, approximate location, referring page and usage logs;
• information provided through Microsoft Azure Marketplace lead forms or procurement workflows;
• data needed to deliver a demonstration, pilot, support request or contracted service.

3. Why we use data

We use personal data to:

• respond to business enquiries and schedule discussions;
• provide information about our products, services and marketplace offers;
• prepare, deliver and support demonstrations, pilots and contracted services;
• operate, secure and improve our website and services;
• meet legal, accounting, security and compliance obligations.

4. Legal basis

Where applicable, we process personal data on the basis of your consent, pre-contractual or contractual necessity, legitimate business interests, legal obligations, or the establishment and defense of legal claims.

5. Microsoft Azure Marketplace

If you contact us through Microsoft Azure Marketplace, Microsoft may provide us with lead or transaction information that you submitted or that is necessary to manage the marketplace relationship. We use this information only to respond to your request, provide the relevant offer, manage support, and meet legal or contractual obligations.

Microsoft's own processing of your data is governed by Microsoft's privacy terms. Golem Tech is responsible for the personal data it receives and processes for its own business purposes.

6. Service delivery and client data

For pilots or deployments, the data processed depends on the scope agreed with the client. We aim to minimize personal data, use representative or anonymized datasets where possible, and keep client operational data separated from public website data.

Client project data is governed by the applicable contract, statement of work, confidentiality terms and security requirements agreed with the client.

7. Sharing and processors

We do not sell personal data. We may share data with trusted service providers that help us operate our website, email, cloud infrastructure, customer relationship management, analytics, security, accounting or professional services. These providers may only process data for agreed purposes and must apply appropriate safeguards.

Depending on the offer, service providers may include Microsoft cloud services and other professional or technical providers selected for a given project.

8. International transfers

We primarily work from Switzerland and Europe. Some service providers may process data in other countries. Where required, we use appropriate contractual, technical and organizational safeguards to protect transferred data.

9. Retention

We keep personal data only for as long as needed for the purpose for which it was collected, including business follow-up, service delivery, legal retention periods, dispute resolution and security requirements. When data is no longer needed, we delete it or anonymize it where reasonably possible.

10. Security

We use reasonable technical and organizational measures to protect data against unauthorized access, loss, misuse or alteration. Measures may include access control, encryption where appropriate, secure cloud configuration, logging, backup procedures and internal confidentiality practices.

11. Cookies and analytics

Our website may use essential cookies or similar technologies to operate correctly and may use limited analytics to understand website performance. If optional cookies are introduced, the website should provide an appropriate notice or consent mechanism where required.

12. Your rights

Subject to applicable law, you may have the right to request access to your personal data, correction, deletion, restriction, objection, portability, or withdrawal of consent. You may also have the right to lodge a complaint with a competent data protection authority.

To exercise your rights, please submit a request via our contact form.

13. Changes to this policy

We may update this policy from time to time. The updated version will be published on this page with a revised date.